How to contact support
For a billing issue, disputed charge, or refund request, email g.milidzhan@gmail.com. Include the product or service name, purchase date, purchaser email, and an order reference if available. Explain the issue and the outcome you are requesting. Do not send full card numbers or security codes. Requests are reviewed against the applicable purchase terms and legal requirements.
UGC Academy
Refund requests may be made within 7 days of purchase. Contact support with your purchase details so the request can be reviewed against the terms applicable to your purchase. Submitting a request does not itself confirm that a refund has been approved.
RAISS CLUB — planned policy
Memberships are not yet on sale. The planned arrangement is that subscription payments are generally nonrefundable, except where required by law or for eligible billing or service issues. Final membership terms and support instructions will be provided before subscriptions become available. Canceling a subscription stops future renewal charges after cancellation takes effect; it does not automatically refund an earlier payment.
GMG Film Production
Deposits, payment stages, cancellations, and refunds are governed by each individual project agreement. Contact support with the relevant project reference so the agreed terms can be reviewed.
Other digital products
The policies for UGC Academy and RAISS CLUB do not automatically apply to other digital products. Refer to the purchase terms for the relevant product and contact support if you need clarification.
Processing and legal rights
Contact support for the status and applicable processing details of a refund request. No universal approval or processing deadline is promised on this corporate website. This policy does not restrict rights provided by applicable law or access to a payment provider’s dispute process.